Click on each question to go to the correct page for the answer...

1.     I think I have some defective files. What can I do to get correct files?

2.     I put the CD in my CDR drive and it just sits there. What's wrong with it?

3.     I have downloaded my designs...now what do I do?

4.     When I try to stitch out your designs, the colors on my sewing machine's touch screen are not right. How do I know which colors to use to stitch out your designs?

5.     Your PDF file is missing Color Stops or has too many Color Stops

6.     I want to copy the files from the CD to my hard drive. How do I do this?

7.     What do I need to know about your machine embroidery designs in order to use   them?

8.     How can I order your machine embroidery designs?

9.     How do I Order Online?

10. I want to make a backup of the files I downloaded. How do I do that?

11. I've lost the files I originally downloaded because my computer acted up. How can I get these files replaced?

12. How do I know which colors of different brands of threads to use for your designs?

13. The outlines of the designs are way off. How can I correct this?

14. I have a terrible time stitching with Metallic Thread. How do you do this correctly?

15. I am interested in stitching out a lot of your designs to sell. Can I do this?